About us

Citizens Advice Shropshire (CAS) has been part of the local community since 1939. We provide free, independent, confidential and impartial advice to everyone and campaign to improve the policies that affect people’s lives.

CAS also provide specialist services including:

Shropshire Information Advice and Support Service (IASS) acts as a first point of contact for parents and carers of children and young people aged up to 25 with special educational needs and disabilities (SEND) or related health and social care needs.
Pension Wise is a free and impartial government guidance service about the different ways you can take money from your pension.
Our debt team provides specialist advice on managing your money and dealing with your debts.

Our main offices are located in Oswestry and Shrewsbury. We do not offer face-to-face drop-in sessions in our offices. If you want to access advice and information or require a face-to-face appointment please call our free telephone advice line on 0808 278 7894 (open Monday to Friday 10 am to 4 pm) and one of our telephone assessors will be able to discuss the best way to support you.

Our service is operated by staff and volunteers and we are very grateful for all their commitment and hard work in helping us to achieve our charitable goals. We couldn’t do it without you.

Details about our existing trustees can be found here

We’re an independent charity and part of the national Citizens Advice network

For more in-depth information about our impact (2022/23) click here.

Partnership working

Citizens Advice Shropshire is proud to work in partnership with a number of statutory and voluntary sector agencies. In delivering Advice, Advocacy and Welfare Benefits for adults, funded by Shropshire Council, we work in partnership with A4U, Age UK Shropshire Telford & Wrekin and Taking Part. The Shropshire SENDiass Information Advice Support Service, which is supporting 0-25 year olds and is funded by Shropshire Council.